Data We Hold and Why
When you register we ask for your mobile number, a password and basic identity details to verify withdrawals. Every Touch 'n Go eWallet, Boost or GrabPay deposit creates a payment record—the wallet reference, the amount in ringgit and the timestamp—so we can match incoming funds to
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your account balance. Session cookies track which lobby sections you visit and how long you stay logged in; this keeps your login active and helps us spot unusual access patterns. Device information—your IP address, operating system and browser type—lets us flag duplicate accounts and secure your
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withdrawals. We store chat transcripts when you contact support so the next agent sees your history. We do not collect biometric data, location beyond IP-based region checks, or any information from apps outside our platform. Retention follows local record-keeping requirements: active-account data stays until you close
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the account and request deletion; transaction logs and chat records remain for the period required by applicable financial and dispute-resolution rules where you play. Cookies expire when you log out or after the session timeout; analytics summaries stay anonymized. When access or eligibility is discussed it
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depends on local law and is available where local law permits. If local regulation mandates a shorter or longer retention window, that regulation governs. Data held beyond the active period is archived in access-restricted storage and purged once the retention obligation ends.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.